Feedback Guts, Part 1


A couple of posts ago (here), I told you I would share the results of the survey.

Well, they are in.

And the director who sent out the survey said this to me in the message in which she attached the results, “Very positive overall!” (I loved how she labeled the survey, “President’s Performance Feedback.”)

So that was a good way to end the work day, reading that brief comment.

There were 6 survey questions:

  1. How responsive has the chapter president been to your questions/concerns?
  2. With respect to the chapter president’s responsibilities, what do you think the president does well?
  3. With respect to the chapter president’s responsibilities, in what areas do you think the president needs to improve?
  4. Do you think the chapter president is allowing BoD members to take ownership of their roles and responsibilities?
  5. When you think about how the president is serving the needs of the chapter and its members, what overall grade would you give her?
  6. If you could offer constructive criticism to the chapter president, what would you say?

Three of the questions were short answers: questions 1 (multiple choice response), 4 (yes/no response), and 5 (letter grade).

When asked how responsive I’ve been to them, (remember Richard Dawson’s voice?) the survey said:

  • Very responsive (100% selected this option)

When asked if I allowed them to take ownership of their roles and responsibilities, the survey said:

  • Yes (100% selected this option)

When asked what overall (letter) grade they would give me, the survey said:

  • A (100% selected this option)

Those were the easy questions—easy for me anyway—to digest.

Until I opened the survey results, I really didn’t know what the survey would say. Well, I kind of thought that they would think I was doing at least an overall okay job in leading the team, because we had been rocking it, hard, as far as the growth and direction the chapter was taking. We were changing some of the ways in which we did things (the organization is over 50 years old, so you can imagine some of the old “Selectric-typewriter” ways of doing things) and some of the changes brought new life and energy and new attendees to our events.

So yeah (on those three easy questions), it felt good to know that they thought I was allowing them to take ownership of their roles and responsibilities, and that I was being responsive to their questions and concerns. And heck, even if they gave me a letter grade of B, I’d say I was still doing pretty darn good, and that would have felt good too.

The other three survey questions—numbers 2, 3, and 6—I felt like putting my fingers over my eyes when I opened the file (you know, like when you’re watching a scary movie, you splay your fingers over your eyes, like that would make it any less scary).

I opened the file . . . and I needed time to digest the survey results of those three questions—the ones that did not have multiple-choice or yes/no responses.

Stay tuned for the next one.