Conflict at work?

security-856168_1920Whether you’re a manager/supervisor, or one of the team members, you’re bound to come across some conflicts with others at work (hopefully not; but with differing personalities—well, personalities can get in the way, and disagreements might escalate).

While this blog on BizLibrary’s website might be geared toward managers, I think you’ll find the nine tips useful.

I know I’ve gotten better at dealing with conflicts after I learned to take personalities out of the situation.

I especially like tip number 9: You can ask an intent/impact question that can give the other person a do-over.

You can find the 9 tips here.

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Doh! Lessons Learned

learn-2004900_1920I put myself into a situation that I thought I had a good handle on. But then on the day of, I realized that I was demonstrating some Excel features using 2013, instead of 2010, which was the version I had been practicing with and the version I used for the screen shots that made up the webinar handouts.

Doh!

Not to self: Pay attention to the laptop you are using on the day of the webinar.

In my day job, I work in Microsoft Office Word, Excel, Powerpoint, and Outlook . . . 2010. So I am comfortable moving around the 2010 version.

I’m not as up to date as I would like to be on the changes made in the menu items from Excel 2010 to Excel 2013.

So there I am, presenting a webinar—a live presentation—and I don’t know where to find some of the features I’m talking about. Because the menu has changed a bit from 2010 to 2013.

Doh!

What did I do? I had to admit to the attendees that I just realized the laptop I would be using for the webinar presentation was not the same version I practiced with. (Otherwise, I think I would have looked like an idiot, spending time trying to find where the Excel feature was that I was looking for.) So I ‘fessed up.

Shame on me for not paying attention to the equipment I would be using for my webinar.

Note to self: Pay more attention to all of the details next time!  You don’t have an admin assistant to help you, so it’s up to you to make sure you have the right equipment, especially if you are presenting a webinar to others.

Lesson learned. You can bet I won’t let that happen again.

On another note—to admins in particular: You are a wealth of knowledge and you should be sharing the knowledge you have with others (whether it’s your admin colleagues or anyone else in your firm). Help them grow their skills and knowledge. Encourage them to share their knowledge, in whatever format is comfortable for them (written, in-person 1:1 or in a group session, webinar; whatever). When the webinar host asked me if I had any last words, I talked about how I was a bit nervous knowing that I had to do a webinar presentation (it was my second time webinar-ing for the organization, but the first time doing one where they’d see my live keystrokes while in Excel), but I forged ahead and agreed to do it. (You could say I crossed that off on my bucket list—presenting another webinar—if I could become as great a webinar presenter as Melissa Esquibel, how sweet would that be?!) So . . . step out of your comfort zone and make an effort to grow your presentation skills, and share your knowledge at the same time. Once it’s over, you’ll be glad you did it.

Feedback Guts, Part 4

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Sharing the last survey question:

With respect to the chapter president’s responsibilities, what do you think the president does well?

Survey says:

  • She does very well at making decisions and directing the Board.
  • Judy is a great leader, she encourages us to think beyond the next quarter and see a bigger picture. She is concerned about doing the right things in the right way to maintain the chapter’s credibility, viability, and value for its members.
  • Judy is very organized and that is evident in everything she does. She is always prepared for meetings and plans far in advance for situations requiring participation from members or BoD members. Judy is very personable and welcoming. She’s encouraged the expansion of our educational delivery methods, which has been well received by members. Great job! I’d also like her to know that I’ve seen her confidence and abilities grow this year when she is speaking in front of the audience at our programs. Great job!
  • Extremely motivated. Sees the big picture. Not afraid to try new things.
  • Seems to have a good handle on overall Chapter and National goings-on, knows when things are due, follows bylaws, personally invested in the success of the Chapter and organization as a whole, inspires others to do their best.

Hmmm, concerned about doing the right things . . . very organized . . . confidence and abilities . . . sees the big picture . . . personally invested . . . inspires others.

Why thank you, board of directors!

And now I ask myself: Was it worth it, having your team give you feedback?

And survey says:

Yes, definitely! (Even though it was a little scary, waiting for the results. And even though I promised to share them on my blog, before I saw the results.) Although, in hindsight, I should not have waited until the fourth quarter of my leadership to ask for feedback; by the time you read this, I will only have one more board meeting to lead as the chapter president.

If I get any clarification/examples from the constructive criticism I received, I will put that to use on my next adventure for the chapter (guess who is running for vice president, in charge of the education committee?).